Subscription, Cancellation & Refund Policy
Effective Date: November 2026 • Version 1.0 • Platform: ClassPilot by Expolio Group
Fundamental Distinction: Platform Subscriptions vs Course Tuition
Please note that ClassPilot software subscriptions (paid by institutes to Expolio Group for operating the software) and course tuition fees (paid by learners to individual institutes for training programs) are separate commercial transactions handled by different entities.
1. ClassPilot Software Subscriptions
Institutes subscribe to ClassPilot on recurring monthly or annual billing terms. Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date. Administrators may cancel renewal at any time via Institute Settings → Subscription. Cancellation halts future billing and maintains platform access through the conclusion of the currently paid billing period.
Except where required by applicable consumer law or where Expolio materially fails to provide contracted service availability, fees for an active billing period are non-refundable.
2. 14-Day Free Trials
New institutes are eligible for a 14-day free trial on selected plans. Payment card credentials are not required to begin the trial. When the trial concludes, no automated charges are made unless the customer affirmatively selects and approves a paid subscription tier.
3. Course Tuition Delivered by Independent Institutes
Course tuition fees for technology bootcamps and classes listed on ClassPilot are charged, invoiced, and collected directly by the delivering institute. Each institute establishes its own admissions, attendance, batch rescheduling, and tuition refund rules. Expolio Group does not hold student tuition fees in escrow and is not the merchant of record for independent course payments. Learners seeking tuition refunds or batch rescheduling must contact the delivering institute directly.
4. Failed, Duplicate or Disputed Charges
Customers who experience technical billing errors, duplicate charges, or unrecognised transactions relating to their software subscription should notify billing@classpilot.test with the transaction identifier. Validated duplicate charges will be reversed promptly through our payment processor.